faqs

reservations

All restaurant and overnight stay reservations can be booked via the “book” button. Please be aware that all reservations are paid at the time of booking, and all bookings are final and non-refundable.

Reservations for the tasting menu only or overnight experiences can be booked online, but if you require more than one room, then please give us a call or drop us an email. The maximum table size in the dining room is 6 people. Tables larger than this are considered private hires (see below for details).

Dinner starts sharply at 7pm. Please arrive before then.. Dinner will finish around 10:45pm.

We ask that guests arrive for Saturday lunch by 12pm, to be taken into the dining room for 12:30pm. Lunch will finish around 2pm.

Drinks, extras and a discretionary 12.5% service charge will be charged at the end of your stay with us.

If you are unable to find the availability you require online, please call 01796 473 213 and we will do our best to accommodate you.

If you require a taxi, please call the local firm Elizabeth Yule (01796 472290) in advance, as they can get booked up. We recommend 11pm for the pick-up time after dinner.

check in/check out

For those spending the night with us, check in is from 4pm and check out the following day is at 10am. Breakfast is at 9am. Late checkout (11:30am) may be available, and can be added to your reservation at the time of booking - please note this does not change the time that breakfast is served.

dietary requirements/allergies

Let us know at the time of booking if you require a vegetarian, pescatarian, pregnancy, nut free, shellfish free, or gluten free menu.

Please note that due to the length and style of the menu we are unable to offer any other substitutions or cater for any other allergies, intolerances, aversions or personal dislikes.

If you do not inform us in advance of any dietary requirements we may not be able to accommodate them on the day, and a charge will still be applicable. If you are making a group booking, it is your responsibility to make us aware of the dietary requirements of your party.

cancellations

All reservations are final and non-refundable. With a restaurant as small as ours, hosting only fourteen guests at a time, cancellations seriously affect us.

Once a seat for the tasting menu or a room is booked, it cannot be cancelled or rescheduled. In the unfortunate case that you are unable to make it, we recommend that you transfer your reservation to someone else. If you find that you are unable to attend your reservation, or would like to transfer it to someone else, please get in touch via email in the first instance.

Should you be due a refund for any reason, excluding a cancellation at the fault of the restaurant, please note that a £20 administration fee will be applied.

We strongly recommend guests purchase travel insurance, if they have to make a journey to get to us.

private hire

Private hires are available for parties of all sizes, but bookings of seven or more people are considered a private hire and are subject to different terms. A non-refundable 50% payment is made at the time of booking, with the balance to be settled 6 weeks before the date of the hire. Cancellations more than 6 weeks from the booking will forfeit the 50% deposit, while cancellations within the 6 weeks will forfeit the entire hire amount. In the dining room, up to 24 people can be seated. Please note that there is a 12.5% compulsory service on all food and drink. For weddings, please see our brochure. For all other private hires and enquiries please contact hello@killiecrankiehouse.com.

gift vouchers

We offer gift vouchers of all values at Killiecrankie House. Gift vouchers have no expiry but prices for certain experiences may increase in future, however the voucher can still be used to redeem the amount spent against any experience at Killiecrankie House. Use the 'Gift Vouchers’ tab to purchase a specific experience; Tasting Menu, Overnight Experience or Chef’s Counter Overnight Experience, plus you can add on a drinks pairing to the experience. Please allow 24 hours for your personalised gift note to be emailed to you. If you would like to organise a voucher for a specific monetary amount, please call 01796 473213. Please note that once purchased, vouchers or any balances remaining from their use cannot be redeemed for cash. Please let us know when claiming a voucher if you have any food allergies.

waiting list

If the date you would like to join us is unavailable, you can join the waiting list via the booking page, or by calling 01796 473 213.

cash

Killiecrankie House is a cashless property. All major credit cards are accepted.

children

We do not have a children’s menu, but those aged 5-17 are welcome to join us if they are happy to partake of the single tasting menu served to everyone. Children under 18 are not allowed in the bar. Children under 5 are not permitted.

smoking

Killiecrankie House is a no smoking property, including ‘e-cigarettes’ and equivalents. A £250 cleaning fee will be added to the bill of anyone found to be smoking indoors.

parking

Parking is available on site for guests. Please note that parking is limited and for those arriving in campervans/caravans we may ask you to park across the road in the public car park.

accessibility

We have step-free access for wheelchair users in the restaurant and toilet facilities are available on the ground floor. Unfortunately, we do not have provisions for wheelchairs in the bedrooms.

dogs

Unfortunately, due to staff allergies dogs are not permitted indoors. Please note, this does not apply to assistance dogs.

corkage

Corkage is charged at £75 per 750ml bottle, for bottles not on our wine list. We kindly ask that you do not bring any bottles listed on our wine list.

wifi

Wifi is available throughout the property.

dress code

At Killiecrankie House there is no dress code.

damages

Should any damages or theft be made to the property by guests during their stay, guests are fully liable and will be charged in full to cover the costs incurred.